Help Center
FAQ & Purchase Guide
QWhat's the difference between direct top-up and assisted top-up?
Direct top-up: just provide your game account UID, and after payment the system credits it directly—no need to log into your account. Assisted top-up: our support team logs in with the account you provide and completes the top-up for you, which suits games or tiers that don't have a direct top-up interface.
QHow long does the top-up take to arrive?
Direct top-up orders usually arrive within a few minutes after successful payment; assisted top-up orders are generally processed by our support team within 24 hours.
QHow can I check my order status?
Just go to the "Order Lookup" page and enter your order number along with the email you used when placing the order. Please be sure to keep your order number safe.
QWhat if I topped up the wrong account or it hasn't arrived?
First, double-check that the UID and server you entered are correct, then contact our 24/7 online support and provide your order number so we can help resolve it.
QWhich payment methods do you support?
We process payments through the secure Stripe checkout and local payment channels, supporting major card networks including Visa, Mastercard, American Express, and UnionPay. Everything is encrypted end to end, and our platform never has access to your card details.